Careers at Crossbasket Castle

Assistant General Manager

Crossbasket Castle is currently looking for an experienced/confident Assistant General Manager to join our management team. We pride ourselves on the highest level of service, and attention to detail is paramount. Candidates should be of the highest professional calibre, able to organize and motivate staff, and not afraid of hard work i.e. leading by example. If you think you have what it takes to lead the prestigious team at Crossbasket Castle then please contact us.

This is a full time position and you must be able to work within the United Kingdom.

The ideal candidate for this position: Must have previous experience in a similar role (with a minimum of 3 years in a 5 star property at supervisory/management level) courteous and focused on providing a consistently high standard of customer service, must be standards driven and detail-orientated with the ability to organize and plan ahead and have the ability to lead, multi-task, and make sound decisions in fast-paced environment.

Applicants must have a good level of English both spoken and understanding. We do ask that any applications should be in English please.

If this position is of interest to you and you would like to be part of our team then please email your CV to gm@crossbasketcastle.com. All applicants must be eligible to work and reside in the UK.

 

Restaurant Manager

Crossbasket Castle is recruiting for a fine dining Restaurant Manager. Crossbasket is a three AA rosette awarded restaurant, 9 bedroom five star hotel, and banquet hall accommodating up to a maximum of 250pax. Crossbasket Castle is known for high quality professional service, attention to detail, superb food and genuine hospitality.

The Role

You will take responsibility for the day to day operation of our Restaurant Bar & Lounge facilities. Work with and motivating a dedicated team of staff, setting exacting standards in our fine dining Restaurant. You will help ensure customer care and satisfaction, take responsibilities for health & safety, training and licensing.

Further job responsibilities include:

  • recruiting, training and supervising staff
  • planning menus
  • ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
  • overseeing stock levels
  • ordering supplies
  • producing staff rotas
  • greeting and advising customers
  • problem solving
  • preparing and presenting staffing/sales reports
  • keeping statistical and financial records
  • setting targets
  • liaising with customers, employees, suppliers, licensing authorities and sales representatives
  • making improvements to the running of the business and developing the restaurant.

Key skills for restaurant managers

  • Excellent customer service skills
  • Commercial awareness
  • Flexibility
  • Good interpersonal skills
  • Communication skills
  • Problem-solving skills
  • Organisational skills
  • Teamwork skills

If you wish to apply, please email your CV to restaurant@crossbasketcastle.com

 

Waiter/Waitress

Department: Front of House

Responsible To: Restaurant Manager/Assistant Restaurant Manager

Responsible For: Restaurant and Pantry

Overall Job Description: To ensure the total satisfaction of our guests, all food and beverage service is done to set standard and general cleanliness of all restaurants and back of house.

Main Responsibilities:

  • Hand over with the Manager to ensure you are fully briefed on what is happening in the hotel before ever service and ever shift change
  • Setting the dining rooms for each service according to the table plans provided
  • Clearing down and cleaning of all dining rooms after each service
  • Serving all guests to a set standard and following all procedures put in place by the management team
  • Keep front and back of house areas clean and tidy at all times
  • Ensure that a stores list is done daily and submitted to the kitchen
  • Pass guest's requests onto Duty Manager
  • Answer the telephones in the correct manner and ensure all details are correct
  • Learn and always use the guest's names
  • Be attentive to guest's requirements
  • Talk to guest’s in a polite and professional manner
  • Have ready information about local sights/places of interest, distances involved etc
  • Report any faulty or broken items to the Duty Manager and record all breakages
  • Turn off all lights and heating as required
  • Be observant and security conscious at all times
  • Ensure all doors are locked and secure
  • Ensure all cleaning and daily jobs listed are completed and signed for, this must be checked and signed by management before the end of shift
  • Learning of all menu items and informing guests when asked

The above list is the main duties you are responsible for; this list should be used as a guideline and not an exhaustive list of your duties.  Overall, you are there to support the Management Team with all aspects of the daily hotel operations and you are expected to ensure the smooth running and high standards of the hotel at all times.

Applicants must have a good level of English both spoken and understanding. We do ask that any applications should be in English please.

If this position is of interest to you and you would like to be part of our team then please contact us. All applicants must be eligible to work and reside in the UK.

If you wish to apply, please email your CV to restaurant@crossbasketcastle.com

 

Day Porter

Department: Front of House

Responsible To: Assistant Manager/Duty Manager

Responsible For: Front Hall/Lounges/Rooms

Overall Job Description: To ensure the total satisfaction of our guests, assist with arrival/departures, making all public areas ready to receive guests and assisting the Front of House team.

Main Responsibilities:

  • Hand over with the Duty Manager to ensure you are fully briefed on what is happening in the hotel
  • Delivery of daily newspapers and guest requests to all rooms
  • Preparation and distribution of all fresh fruit bowls and room amenities
  • Maintain a presence on the ground floor until all guests have departed for the day
  • Collect luggage and assist guests out to their vehicles
  • Inform Duty Manager that guests have arrived and check A & D list to see if room is ready; check in guests when required.
  • Take luggage to room, ensure lights are switched on and place luggage on racks, Park cars
  • Dry out and deliver any guest’s items of clothing
  • Keep pantry clean and tidy
  • Deliver faxes and mail to guests
  • De-ice cars when necessary and clean windscreens.
  • Check light bulbs every day
  • Report any faulty or broken items to the Duty Manager.
  • Keep front of house areas clean and tidy
  • Be observant and security conscious at all times
  • Keep car park area tidy
  • Keep fires well lit and the log/coal buckets full
  • Keep the information drawers clean and tidy
  • Any other duties as asked by the management team
  • Assist other members of the Inverlochy Castle team

The above list is the main duties you are responsible for; this list should be used as a guideline and not an exhaustive list of your duties.  Overall, you are there to support the Management Team with all aspects of the daily hotel operations and you are expected to ensure the smooth running and high standards of the hotel at all times.

Applicants must have a good level of English both spoken and understanding. We do ask that any applications should be in English please.

If this position is of interest to you and you would like to be part of our team then please contact us. All applicants must be eligible to work and reside in the UK.

If you wish to apply, please email your CV to dm@crossbasketcastle.com

 

If you are interested in employment at Crossbasket Castle please take a moment to send us your CV and covering letter.

Important points to note before sending your CV

Previous Employment

References will only be taken up if we are looking to progress your application, following interview and/or offer of employment. If you are in employment one reference must be a senior member of that organisation. Other references should include either previous employers or educational institutions.

Please give details of ALL Full and Part time positions held over the last 5 years
Start with present/most recent employer.

Equal Opportunities

Crossbasket Castle is committed to equal opportunities and has a policy not to discriminate against employees or job applicants on the grounds of race, colour, age, ethnic or national origins, nationality, sex, disability, marital status or religious belief.

Declaration

Some or all of this information may be retained and by submitting your CV you hereby give consent to this data being used. You will  understand that employment will be terminated without notice if references prove unsatisfactory or unobtainable, and that no monies will be paid in lieu of notice.

Owing to the fact that any offer of employment is fidelity bonding, you will understand that any false and misleading statement made by you on your CV will be sufficient grounds for termination of employment.

Please send us your CV via our online form »