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  • New Hotel Exterior 4
  • Drone 6

Frequently Asked Questions

Find out more before you stay

At Crossbasket Castle, our staff are passionate about ensuring a feeling of pure escapism for all guests, making every experience better than the last. Use our frequently asked questions below to learn more about our estate before you join us. We also welcome you to contact our team on 01698 829461 for anything specific that you're looking for. 

FAQs

  • You can check in from 3pm and check-out is 12pm, allowing you that little bit longer to enjoy a relaxing morning on the estate.

  • Yes, complimentary breakfast is included in all room bookings. Indulge in our Bloody Mary station, help yourself to a sumptuous buffet and order from our à la carte menu. 

    View our menu

  • Yes, all rooms are dog friendly. Let us know if you’re bringing your dog and we can set up a bed and bowls within your room. Please note that our restaurants are not dog friendly unless you are dining on our outdoor terrace and a £20 charge per dog applies. 

  • If you are not staying in one of our nine castle bedrooms, we welcome you to explore the public rooms, bar and library within the castle. However, please note that we host regular exclusive-use weddings and events and as such, the castle is closed to all other guests.

  • Yes, parking on the estate is free of charge and we have ample spaces for all guests.

  • Yes, we can provide airport transfers to and from Glasgow or Edinburgh Airport. Please contact us via 01698 829461 and our hotel team would be delighted to arrange this for you.

  • Yes, across both our castle and hotel, we have a range of room types from cosy classics to suites.

    Browse our rooms

  • Yes, complimentary high-speed Wi-Fi is accessible throughout the estate.

  • Yes, our chefs can accommodate vegetarian, vegan, gluten-free, and other dietary needs.

  • Our Four Angels Spa is set to open in early Autumn – join our mailing list today to be among the first to find out more. Guests can also access a nearby public gym and swimming pool at our sister venue, Playsport.

  • We have an array of public spaces and function rooms available to hire for all meetings and event types of up to 250 guests.

    Browse our event spaces

  • Yes, most rooms and all restaurants are child-friendly and we can provide cots and beds within Castle and Estate Hotel rooms on request. 

    Children under the age of 8 are free of charge, children between the ages of 8 and 13 are charged at £50 per child, per night. 

    Children's beds cannot be added to Cosy Classic Estate Rooms or Small Double Castle Rooms. 

  • Yes, accessible rooms and facilities are available for guests across the castle, hotel and lodges.